Promindelta

About

Do you excel at solving technical issues and leading a dedicated support team? ProminDeltaHolding Limited is in search of a proactive and experienced Technical Support Manager tooversee our technical support operations. This role is pivotal in ensuring that our technicalservices run smoothly and that customer issues are resolved efficiently.

Key Responsibilities

Team Leadership: Lead and mentor a team of technical support professionals, fostering a culture of excellence and continuous improvement.
Process Development: Develop and implement robust support processes and best practices to enhance service quality and efficiency.
Issue Resolution: Oversee the resolution of complex technical issues, ensuring timelyand effective solutions that meet or exceed customer expectations.
Performance Monitoring: Monitor support metrics, analyze performance data, and report on key indicators to drive improvements.

Qualifications

Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience: A minimum of 5 years in technical support, including at least 2 years in a managerial role.
Technical Expertise: Strong problem-solving skills and experience with support ticketing systems and technical troubleshooting.
Leadership Skills: Proven ability to lead a team and manage multiple priorities in a fast-paced environment.

Lead our technical support efforts and ensure our customers receive top-tier service.

Hiring Process

Embarking on a career with ProminDelta Holding Limited is straightforward and efficient. We value your talent and look forward to seeing how you can contribute to our team. Explore the available positions and take the first step towards your new career with us.

Contact Us and Send Your CV

Submit your application and resume through our careers page or directly to our HR team.

Zoom Call or Meeting with HR & Team Lead

Engage in a virtual or in-person interview with our HR team and the relevant team lead to discuss your fit for the role.

We'll Answer in 5-6 Days

Expect to hear back from us within a few days regarding the next steps in the hiring process.

Contact US

We’re here to help with any questions or requests you may have. Please fill out the form below, and a member of our team will get back to you as soon as possible.

Head office

170, Pater House, Level 1, (Suite A309), Triq Salvu Psaila, Birkirkara, BKR 9077, Malta

Email:

For general inquiries:

[email protected]

For investor relations:

[email protected]

For media inquiries:

[email protected]

Website

www.promindelta.com

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